Office Tip # 3: Phone Calls

The way we handle phone calls reflects the personality of our company. So give some little care about it.

Here are some few tips...


Opening Courtesy

• Smile first before answering any phone call to set an approachable mood.

Transferring Calls

• Before transferring a call, make sure that you had explained to the caller that you are going to transfer her/his call and will be put on hold.

Taking a message

• Get every detail of the message. Note that sometimes what you thought insignificance would be very important to the caller.

Placing a call

• Identify your self, tell your working for , and immediately tell your purpose.